Listed are the most common solutions:
- Ensure that you are going to the link to sign back into your account, not the link for registration. You should be using this link: https://campsself.active.com/UniversityofTorontoYSP
- Confirm that you are using the correct username. Your user name is the same as the email address you used to create the account. Please ensure that you use the same email address as the one used to register for the program. If you made a typo in your email address when initially signing into the system, you must include the typo in your username.
- Confirm your Online Account Email Address Status. You status should be listed as “Active”. If you get the error message, “This person is not associated with an online account” the status will be “Invited”. In this case an invitation has been sent but not accepted or opened. The Invite can be cancelled and re-sent.
- If none of the above helped resolve the issue then, please contact us.